InstaForex offers 24/5 customer support through live chat, email, and messaging apps. Get timely assistance with trading, account setup, and technical inquiries.
InstaForex Customer Support Overview
As we checked in the InstaForex general review page; this broker offers a comprehensive customer support system to assist traders with all their inquiries and technical needs. The support team is available 24/5, ensuring traders can receive timely assistance whether they are beginners or seasoned professionals. InstaForex operates its customer service from both its principal office in Cyprus and a representative office in Slovakia, allowing the team to cover different time zones and regions effectively. The company's focus on providing quality service is evident in the variety of ways customers can connect with the support team.
One of the key highlights of InstaForex's customer support is the range of communication channels it offers. Whether it's through email, phone, or messaging apps, traders have multiple options to reach out for assistance. This variety ensures that every trader can get support in their preferred way. Throughout this review, we’ll explore the available contact options and how InstaForex’s customer support compares with others in the industry.
InstaForex Support Contact Options
InstaForex offers a variety of ways for traders to connect with its support team, ensuring assistance is easy and efficient. Clients can reach out through email, request a callback, or contact specific departments depending on their needs. This flexibility allows traders to receive help in the way that is most convenient for them.
Below, we detail the main support channels provided by InstaForex.
Live Chat / Email Form
On the website, clicking the Live Chat button actually opens an email request form, which is a bit confusing and not very user-friendly. You fill in your email address and leave your question, and the support team sends the response to your email. This service can be slow, sometimes taking a few days to respond.
InstaForex General Support
Traders can contact the general support team 24/7 via email for any account-related questions, technical issues, or complaints. This includes inquiries such as platform guidance, account settings, or troubleshooting problems.
- Support Email: [email protected]
- Complaints Email: [email protected]
This method is reliable for addressing detailed issues and ensures that each request is handled carefully.
InstaForex Financial Department
The financial department handles all inquiries related to Instaforex deposits, withdrawals, and other financial operations. Their office hours are 08:00–17:00 (UTC+00).
- Email: [email protected]
Traders can reach out here for secure and precise handling of all money-related matters.
InstaForex Partner Relations Department
Partners and affiliates can contact the Partner Relations Department for support with partnership accounts, commissions, or collaboration opportunities. Office hours are 08:00–17:00 (UTC+00).
- Email: [email protected]
This ensures a smooth and professional experience for all InstaForex partners worldwide.
InstaForex Dealer Department
The Dealer Department assists with trading-related issues, including order execution, Instaforex account types, and market operations. Their office hours are 08:00–17:00 (UTC+00).
- Email: [email protected]
This department is ideal for traders seeking guidance on transactions or trade management.
InstaForex Callback and Office Contact
Traders can also request a callback to speak directly with a support representative for more urgent matters. Additionally, InstaForex has a physical office located in Dubai for official inquiries.
- Address: 27th floor, The Prism Tower, Business Bay, Dubai, UAE
- Phone: +9718000321266
This provides a direct communication option for traders who require personal assistance.
InstaForex Twitter
You can contact InstaForex support via Twitter by sending a direct message. Responses are generally slow, averaging around 20 minutes per message.
InstaForex Messaging Apps
- Viber: You can reach support through Viber, but response times are still slow.
- Telegram: You are connected to a chat bot, which provides answers that are often inaccurate and slow, taking 15–20 minutes per response.
- Skype: Skype is still listed as a method to contact support through chat, though response times may vary.
FAQs
What are the available contact methods?
InstaForex provides a variety of contact methods, including email, live chat, and messaging apps like WhatsApp, Telegram, Viber, Skype, and Facebook Messenger. These options ensure that traders can receive help through their preferred method, catering to both quick inquiries and more detailed requests. If you're curious about other aspects like account registration, InstaForex offers detailed resources as well.
Is InstaForex customer support available 24/7?
No, InstaForex customer support is available 24/5. While this schedule covers the key trading hours during the week, traders requiring assistance over the weekend will need to wait until the next business day. However, the 24/5 availability is suitable for most traders, as it coincides with global forex trading hours.
How long does InstaForex take to respond to emails?
InstaForex typically responds to email inquiries within 24 to 48 hours, depending on the complexity of the issue. For faster assistance, traders are encouraged to use live chat or instant messaging platforms. You can also find more information on Instaforex withdrawals and other instaforex account-related concerns on their website.
Does InstaForex offer phone support?
No, InstaForex does not currently offer phone support. Instead, traders are encouraged to use the live chat, email, or messaging app options for assistance. While some may prefer phone communication, InstaForex's wide range of digital contact methods ensures that support is always available and easily accessible.
Published by:
Jaxon Maddox