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Advertiser Disclosure
Customer Support
The Customer Support category evaluates how easy it is to contact the broker and how helpful, fast, accurate, and professional the support team is. Where possible, we assess support by reviewing available contact channels and asking practical questions about regulation, fees, withdrawals, platforms, account conditions, and trading terms.
Support answers the question directly, provides specific information, matches the broker’s published terms, and does not require follow-up for basic account, fee, withdrawal, or regulation questions
5
Support answers the main question, provides information consistent with published broker terms, and leaves no more than one minor detail requiring follow-up
4
Support provides basic answers, but responses may be generic, incomplete, or require follow-up
3
Support answers are often vague, incomplete, inconsistent, or difficult to understand
2
Support is unhelpful, inaccurate, unprofessional, or unable to answer important account questions
1
Support Availability
Availability
Score
Support is available 24/7 or offers very broad coverage across most trading hours
5
Support is available 24/5 or during most global market hours
4
Support is available during standard weekday business hours
3
Support availability is limited, restricted to short time windows, or not suitable for many traders
2
Support availability is unclear, very limited, or difficult to verify
1
Response Speed
Response Speed
Score
Live chat or phone support responds within 2 minutes where available, and email replies are usually received within the same business day
5
Live chat or phone support responds within 5 minutes where available, and email replies are usually received within 1 business day
4
Live chat or phone support responds within 15 minutes where available, or email replies are usually received within 1–2 business days
3
Email replies usually take more than 2 business days, or live chat/phone responses require repeated attempts
2
No response is received, response times are not disclosed, or support cannot be reached through the published channels
1
Support Channel Coverage
Support Channels
Score
Four or more support options are available, such as live chat, email, phone, help center, local office support, WhatsApp, or in-platform support
5
Three support options are available, including at least one real-time channel such as live chat or phone
4
Two support options are available, such as email plus live chat, phone, help center, or contact form
3
Only one support option is available, or real-time support is not available
2
Support channels are not clearly disclosed, not accessible, or cannot be verified
